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Refund and Returns Policy

Shipping & Returns

This document defines the shipping and return policies for all purchases made through wd02.watchhousesale.com. Every order placed with Tin Yau Limited is subject to the terms below. Please read carefully before completing a purchase.

Shipping

Tin Yau Limited processes all orders within two business days after order confirmation. Delivery times vary by destination. A tracking number is sent to the email address provided at checkout once the order ships. Shipping costs are calculated at checkout based on weight, dimensions, and destination. Tin Yau Limited is not responsible for delays caused by customs clearance, carrier disruptions, or incorrect shipping information provided by the customer.

Returns

Tin Yau Limited accepts returns of unused, unworn, and undamaged products in original packaging within 14 calendar days from the date the customer receives the order. This return period is absolute. Requests submitted after 14 days from delivery will not be processed.

Conditions for Return

  • All returned items must be free of scratches, odors, stains, or signs of wear.

  • Original tags, boxes, pouches, and certificates of authenticity must be intact and included.

  • Personalized or engraved items are not eligible for return.

  • Items marked as “final sale” at the time of purchase cannot be returned.

Return Process

To return a product, follow the steps below precisely:

  1. Initiate the return by sending an email to [email protected] within the 14‑day period. The email must include the order number, the product name, and the reason for return.

  2. Tin Yau Limited will reply within two business days with a return authorization confirmation. Do not ship any item without this confirmation.

  3. Pack the product securely in its original packaging. Include all accessories, tags, and the original invoice copy.

  4. Ship the package to the following address at your own cost:

Receiver: Tin Yau Limited
Phone: +852 5728 8205
Address: Flat A, 14/F, Wu Chung House, 495 Gloucester Road, Wan Chai

  1. Use a trackable shipping service with proof of delivery. Tin Yau Limited is not responsible for lost or delayed return shipments.

Return Shipping Costs

The customer bears all return shipping expenses. Original outbound shipping charges are non‑refundable. Tin Yau Limited does not provide prepaid return labels or reimburse return postage.

Refund Timeline

Once Tin Yau Limited receives the returned package, inspection is completed within five business days. Approved refunds are processed according to the following schedule:

  • Refund to original payment method: The refund amount appears on the customer’s statement within 14 business days from the approval date. The total refund cycle from the day Tin Yau Limited receives the return may exceed 14 business days due to banking processes.

  • Refunds via PayPal: PayPal refunds require a minimum of 14 business days from the approval date to reflect in the PayPal account. For customers residing in jurisdictions where local consumer protection laws mandate a 30‑day refund window for PayPal transactions, Tin Yau Limited complies with that requirement. In such regions, the refund period extends to 30 calendar days from the approval date. The applicable law of the customer’s shipping address determines which timeline is enforced.

No refund is issued until the returned product passes inspection. Items showing wear, damage, missing parts, or non‑original packaging will be rejected and shipped back to the customer at the customer’s expense.

Non‑Refundable Charges

The following amounts are not refunded under any circumstance:

  • Original shipping fees paid by the customer.

  • Customs duties, taxes, or brokerage fees.

  • Return shipping costs.

  • Payment processor fees that were deducted from the original transaction, unless the processor reverses them automatically.

Partial Refunds

A partial refund may be granted in the following situations:

  • The product is returned with a missing accessory or tag. The refund amount is reduced by the replacement value of the missing item.

  • The product shows minor handling marks not caused by Tin Yau Limited. The refund is reduced by a 20% restocking fee.

Damaged or Incorrect Items

If Tin Yau Limited ships a defective product or the wrong item, the customer must contact [email protected] within 7 calendar days of delivery. Tin Yau Limited will cover return shipping costs for verified errors and send a replacement or issue a full refund. This exception does not extend to size exchanges or change‑of‑mind returns.

Cancellations

Orders may be cancelled without penalty only before the shipping label is created. To cancel, write to [email protected] with “CANCEL” and the order number in the subject line. Once the order has left the Tin Yau Limited warehouse, cancellation is no longer possible and the standard return policy applies.

Legal Compliance

This policy complies with distance selling regulations applicable to Tin Yau Limited. For customers in jurisdictions that require a longer refund period for PayPal transactions, the mandatory 30‑day timeline stated above supersedes the standard 14‑day PayPal timeline. No other local variations apply unless required by law.

For any shipping or return inquiry not addressed here, contact [email protected]. Tin Yau Limited reserves the right to update this Shipping & Returns document. The version published at wd02.watchhousesale.com on the date of purchase governs the transaction.